Refund policy

Refund & Return Policy

Thank you for shopping with 3D Anime Station. Many of our products are handmade, hand-painted, 3D printed, and made to order. Please review our policy carefully before placing your order.

Cancellations

Orders may be cancelled within 24 hours of purchase for a full refund.

After 24 hours, your order may have already entered the production process. Because our products are made to order, cancellations may no longer be accepted once production has started.

Custom & Personalized Orders

Custom-made and personalized products are created specifically for each customer. Therefore, custom or personalized items are generally not eligible for returns or exchanges unless:

  • The item arrives damaged.
  • You receive the wrong item.
  • There is a significant manufacturing defect.
  • The item is significantly different from the approved design or order details.

Please carefully review all customization information before submitting your order.

Returns

For eligible non-custom items, please contact us within 14 days of delivery to request a return.

Items must be:

  • Unused and in their original condition.
  • Returned with all included parts and accessories.
  • Securely packaged to prevent damage during return shipping.

Please contact us before sending any item back. Returns sent without prior authorization may not be accepted.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

Please include:

  • Your order number.
  • A description of the problem.
  • Clear photos of the item and packaging.

After reviewing the issue, we may provide a replacement, replacement part, or refund depending on the situation.

Handmade & 3D-Printed Products

Because many of our products are handmade, hand-painted, and 3D printed, minor variations in color, texture, paint placement, layer lines, or surface finish may occur.

These small variations are a normal part of the handmade and 3D-printing process and do not necessarily constitute a defect.

Return Shipping

If a return is due to an error on our part or an item arriving damaged or defective, we will provide appropriate assistance with the return or replacement.

For approved returns that are not caused by seller error, the customer may be responsible for return shipping costs.

Original shipping charges, when applicable, may be non-refundable.

Refunds

Once an approved return is received and inspected, we will notify you of the refund status.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Shipping Delays

Estimated processing and delivery dates are provided in good faith. Carrier delays after a package has been shipped are outside our direct control.

A shipping carrier delay alone does not automatically qualify an order for a refund.

Contact Us

If you have any questions or concerns about your order, please contact us through our store’s contact page.

We want every customer to have a positive experience with 3D Anime Station and will work with you to resolve legitimate order issues.